Sporting a global membership of over 5 million members, and unique monthly visitors exceeding 8 million, Singlesnet.com is one of the most visited internet dating sites in the world.

The site’s design is good if a bit generic with a pleasing use of color. It’s easy on the eyes, though some of the font sizes, particularly those on the menu bars, could be bigger.

When I first loaded the home page, I was offered a “limited time free trial membership”, no credit card required. Once I created my profile, references to this offer were non-existent. Even clicking on “upgrade” did not reveal how to take advantage of this offer. My questions regarding this matter to customer service went unanswered. I can only assume that this process is automatic with the creation of a new profile. I hate assumptions!

Those whose computer experience is limited will find this site frustrating. There are only five questions in the help section, three of which are password/login related, and any other assistance must be sought by telephone or webmail. My question to the support desk had not been answered after 24 hours, despite their claim that support is available Monday to Friday from 9 am to 5 pm EST.

Singlesnet.com claims a 30 second sign up process. In and of itself, that’s true HOWEVER after doing so, you MUST complete the remainder of your profile before accessing the site. This will take you anywhere from one to twenty minutes depending on how you answer the questions (most of the questions on the registration page will lead to even more questions!!) and how much time you want to devote to telling the world about yourself.

The “search” – I use quotes here deliberately because this is not a search in the traditional sense. You may only search geographically by “my area” (although there is no indication given of how wide an area this actually is), or by county then state or province. Searching will only reveal those profiles that the system’s matching technology chooses for you in terms of matching traits and similarities. If you’re a gal looking for a guy whose 6’1” or more with red hair, good luck, you’ll have to plow through all the profiles that the Singlesnet.com system matches you with.

Prices are reasonable when compared to the competition. A one month Singlesnet.com membership costs $24.95, three months $19.95 per month and a one year membership costs $7.49 per month. Both the one month and three month memberships will auto renew.

Besides the profiles, there is nothing, and I mean NOTHING, on Singlesnet.com to keep you here. There are no forums, no articles, no links to dating tips or advice, and no online chat. Basically, your membership buys you email rights, and not much else. The online help section is practically non-existent, and if my experience with customer service is anything to go by I don’t recommend holding your breath for a reply. Considering the size of the membership, the number of visitors this site receives every month, and the fact that one must pay a membership fee, their customer service and support is woefully inadequate.

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This entry was posted on Sunday, September 14th, 2008 at 12:16 pm and is filed under Dating Site Review. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.